Performance on formal complaints
We record our performance against complaints every three months (also known as every quarter). You can download copies of our performance updates below.
Housing 21 Quarter 1 Complaints and Compliments 2024-25
Housing 21 Quarter 2 Complaints and Compliments 2024-25
2023/2024
Housing 21 Complaints Performance and Service Improvement Report 2023-24
Appendix One: Landlord report from the Housing Ombudsman Service
Housing 21 Quarter 1 Complaints and Compliments 2023-24
Housing 21 Quarter 2 Complaints and Compliments 2023-24
Housing 21 Quarter 3 Complaints and Compliments 2023-24
Housing 21 Quarter 4 Complaints and Compliments 2023-24
2022/ 2023
Housing 21 Quarter 1 Complaints and Compliments 2022-23
Housing 21 Quarter 2 Complaints and Compliments 2022-23
Housing 21 Quarter 3 Complaints and Compliments 2022-23
Housing 21 Quarter 4 Complaints and Compliments 2022-23
2021/ 2022
Housing 21 Quarter 1 Complaints and Compliments 2021-22
Housing 21 Quarter 2 Complaints and Compliments 2021-22
Housing 21 Quarter 3 Complaints and Compliments 2021-22
Housing 21 Quarter 4 Complaints and Compliments (Annual) 2021-22
2020/ 2021
Housing 21 Quarter 4 Complaints and Compliments (Annual) 2020-21