Oldham Suggestions, Comments and Complaints Guide
Housing 21 is always pleased to hear from people who feel we have provided a good service. We would also like to hear from people if they are not happy with the standard of service that we provide.
How can we best help you?
Feedback we receive from tenants has told us that most people prefer to resolve complaints quickly and informally and the best way to achieve this is to raise issues with your Local Housing Manager as soon as you experience a problem.
If you need any help in composing your complaint, do feel free to approach one of our employees.
How will we handle your complaint?
We try to deal with complaints, grievances and other matters as quickly as possible, but this often depends on how complicated the problem is. We will acknowledge receipt of your complaint within two working days of us receiving your correspondence or phone call.
A more detailed response will be sent to you within seven working days from receipt of your complaint explaining what action is being taken or will be taken.
If more time is required to fully investigate your complaint we will tell you when you can expect to receive a full response.
What if you are not satisfied?
If your complaint is not resolved to your satisfaction you can ask for it to go to the next stage.
This means it will be referred to The Head of Service in
Oldham who will consider the matter and respond to you within 14 working days from the date they receive it.
What if you are still not satisfied?
If the Head of Service is unable to resolve your complaint to your satisfaction, you have the right to request that your complaint is investigated by the Housing Ombudsman.
Housing21 is always pleased to hear from people who
feel we have provided a good service. We would also like to hear from people if they are not happy with the
standard of service that we provide.
If your complaint relates to the social care you receive, you can take your complaint to the Care Quality Commission (cqc.org.uk).
- Obtaining independent help
- Housing 21 contact details
Useful contact details
Local Government and Social Care Ombudsman
(Adult Social Care)
PO Box 4771
Telephone: 0300 061 0614
(The Local Government and Social Care Ombudsman considers complaints against social care providers. The Ombudsman will generally only consider complaints after the relevant care provider has exhausted their own complaints procedure.)