Who can have access to the Master Key?

Only authorised ‘Designated Users’ may have access to master keys. Designated Users can be authorised by the Scheme Manager’s line manager, but will always be the following:
• Scheme Manager/Housing Manager
• Relief/buddy Scheme Manager
• Emergency Services
• Operations Manager/Extra Care Managers
• Regional Operations Manager/Regional Extra Care Managers
• Contractors in the event of an emergency
• Third party care providers and maintenance contractors (Kent PFI)

Where there is an assessed emergency when the Scheme Manager is absent, the call monitoring provider has the authority to delegate Temporary Designated User status to a Duty Manager (or equivalent). This status remains in place until the specific issue has been resolved.