Equalities

We will ensure that all applications are dealt with fairly and consistently and will comply with all legislation and other equal opportunity regulatory requirements.

Confidentiality

We may seek information about applicants from other agencies and we will seek the applicant’s consent to do this. The applicant does not have to give permission for us to seek this information. However; failure to give this permission may result in termination of the applicant’s application for housing.

We will treat any information received about the applicant in confidence. However information provided may be used to detect and prevent fraud and/or used for statistical surveys.

Support

Reasonable support will be provided to vulnerable customers with the application process.