Roles and Responsibilities

  • The Chief Executive retains overall responsibility for the implementation of this policy.
  • The Deputy Chief Executive is responsible for ensuring that adequate resources are made available to enable the objectives of this policy to be met.
  • The Director of Property Services is responsible for the operational delivery of the policy and ensuring this policy is reviewed and kept up to date.
  • The Head of Technical Services is responsible for ensuring that any associated procedures and guidance are up to date and that the policy and associated procedures and guidance are implemented, as well as responsibility for monitoring and review.
  • The Health and Safety Manager is responsible for policy development, employee awareness and training.
  • The Compliance Team organises, manages, and monitors the maintenance, servicing and examination contracts which include the servicing programme.
  • There are several operational roles with responsibility for property, tenancy, and care management. These teams are responsible for in addition to pre-use inspections, supporting resident liaison and managing the response or completion of lift servicing, inspection, and repair. This includes managing issues relating to access, ASB, repair resolution and ensuring third party equipment is recorded and monitored
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