Oldham Residents

If you, or someone you know, want to apply for Extra Care housing in Oldham, here's what you need to do:

• Register for rehousing with Oldham Council. You must also be a resident or have connections to the borough of Oldham.

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• When registering online you must ensure that you tick the box that asks if you have a medical need for Extra Care accommodation. You will be sent a medical form to complete.
• An occupational therapist working in partnership with Housing Options Oldham will then review your completed medical form. If you are eligible, they will pass your application to Adult Social Care who will complete a full assessment to see if you meet the requirements for Extra Care services.
• Once you have been accepted as eligible for Extra Care Housing, subject to availability of accommodation, you will be matched with an apartment that meets your housing and care requirements.

The six Extra Care schemes are: 

• Trinity House, Godson Street Oldham OL1 2XL
• Aster House, Aster Street Oldham OL1 2LA
• Tandle View Court, Rochdale Road, Royton OL2 5QT
• Charles Morris House, Gildenhall, Failsworth M35 9DX
• Hopwood Court, Thornham Road, Shaw OL2 7LR
• Old Mill House, Old Mill Lane, Springhead OL4 5TS

Repair requests should be reported repair line: 0800 032 1215

When you report a repair, please tell us:

• Your name, address and day time telephone number
• Type of repair
• Location of the repair e.g. in which room or where in the court
• When you will be in, so we can arrange an appointment.

We will give you at least 24 hours notice of work being done, except in emergencies.

If you are unhappy with the conduct of the maintenance staff or the quality of the work, please inform your Local Housing Manager or contact Housing 21 Oldham Property Management Team on 0345 604 4447 

We are not responsible for:

• Damage resulting from misuse or neglect
• Connection of gas cookers, washing machines or electrical cookers
• TV aerials (other than communal aerials)
• Toilet seats and covers
• Frozen pipes
• Any fittings or appliances you have installed
• Contents insurance

Your rent, heating and supporting people charge continues to be set by Oldham Council. We will advise you of any changes at least four weeks in advance.

If you are having problems paying your rent, please let your Local Housing Manager know immediately and they will be able to give you advice on what help is available. They can also inform your Neighbourhood Services Manager to set up a payment arrangement to help you clear any outstanding debt.

Payment Methods

Direct Debit

The easiest way to pay you rent is by Direct Debit. To set up your Direct Debit, please do the following:

• Fill in the Direct Debit form by downloading it here
• Once completed, email the form to us 

Upon receipt of a completed direct debit form a member of the customer services team will contact you to discuss payment dates and amounts.

Payment card

If your bank account does not accept Direct Debit, then payment can be made by a payment card.

To request a card please send us as email or telephone the Oldham Customer Services team on 0345 604 4447.

Housing Benefit

If you would like advice or information on Housing Benefit or any of the other welfare benefits which may be available, please ask your Local Housing Manager.

Customer Services Helpline

• 0345 604 4447

Opening hours:

• Monday - 9:00am - 5:00pm
• Tuesday - 9:00am - 5:00pm
• Wednesday - 10:30am - 5:00pm
• Thursday - 9:00am - 5:00pm
• Friday - 9:00am-5:00pm

At Housing 21 we want to ensure you’re happy living with us which is why we encourage you to provide feedback and get involved in decisions that affect you and where you live.

You can feedback on your experiences – both good and bad – by writing, telephoning, emailing or speaking to your local manager in the first instance.

Alternatively, you can get in touch using the following contact details:

Telephone:
0345 604 4447

Post:
Housing 21 Oldham
Oldham Office
2.06F Hollinwood Business Centre
Albert Street
Hollinwood
Oldham
OL8 3QL

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