If you are a Housing 21 resident and looking for a policy or guide, this section has everything listed. From benefits to fire safety, safeguarding to complaints, and much more

If you thinking of leaving Housing 21, this page provides more information on the process and your next steps

Have you ever wanted to search for information about your landlord or make a request for specific performance data or information? You can now do this through the Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the Government to enhance transparency for tenants of social housing providers, such as Housing 21. The consultation period for STAIRs ended in July 2024, and the government is currently finalising the legislation. 

Find Housing 21 contact details and information should you need to get in touch with feedback, complaints, compliments. Find information on how we respond to complaints including our complaints policy.

If you are a Housing 21 resident and looking for a policy, this section includes policies on repairs, complaints, damp and mould, pets, fire safety, mutual exchanges, and more

Stay up to date with the February 2026 Retirement Living Resident Newsletter from Housing 21. Get the latest news, resident updates, and ways to get involved in your community.

Stay up to date with the December 2025 Retirement Living Resident Newsletter from Housing 21. Get the latest news, resident updates, and ways to get involved in your community.

Stay up to date with the January 2026 Retirement Living Resident Newsletter from Housing 21. Get the latest news, resident updates, and ways to get involved in your community.