The Residents’ Complaint Panel provides essential scrutiny and oversight of our formal complaints process and lessons learnt.

The group meet four times a year, three of which are usually digitally and one in person. If you don’t have digital access or confidence using video conferencing or email, we can support you with this. Please get in touch.

If you would like to scrutinise our stage two complaints responses and other aspects of the complaints process then this is the group for you. Want to join? Email us