Interested in joining the Resident Service Charge Network?
The purpose of this network is to support Housing 21 to make its Service Charge process easier to understand for residents. This network would also like to extend a welcome to any interested residents. Meetings are held monthly online via Microsoft Teams.
The network is chaired by a Housing 21 resident, with Housing 21 representation from Tracy Jones and Richard Lawton.
Want to join? Email us
Find out more about when the group meets and topics discussed
- May 2025
- July 2025
- August 2025
- September 2025 (this meeting was postponed)
- October 2025
- November 2025
- January 2026
- February 2026
- March 2026
- April 2026
- June 2026
- 2pm on Thursday, 23 July 2026
- 2pm on Thursday, 03 September 2026
- 2pm on Thursday, 15 October 2026
- 2pm on Thursday, 26 November 2026
In conversation with Housing 21 residents
Watch our collection of video interviews with residents about Service Charge topics including:
- Introduction to Service Charge Videos
- Understanding how rent is calculated
- Understanding how we procure gardening services, window cleaning and snow gritting
- Understanding how we buy communal energy
- Understanding your scheme budget meeting
- Understanding end of year statements
- Understanding sinking funds
Introduction to Service Charge Videos
Housing 21 in conversation with residents; understanding your service charges - Introductions.
Understanding how rent and service charges are calculated
Housing 21 in conversation with residents; understanding service charges and how rent is calculated.
Understanding how we decide and charge for services such as gardening
Housing 21 in conversation with residents; understanding service charges - gardening services, window cleaning and snow gritting.
Understanding how we buy communal energy
Housing 21 in conversation with residents; working to get the best deal on communal energy supplies
Understanding your scheme budget meeting
Housing 21 in conversation with residents; we explain the local scheme budget meetings
Understanding end of year service charge statements
Housing 21 in conversation with residents; we explain the end of year service charge statements.
Understanding sinking funds
Housing 21 in conversation with residents; we explain the sinking fund element of service charges.
Share your feedback
Have you recently had a Service Charge budget meeting? Please take a moment to complete the Service Charge budget meeting evaluation form. Your comments help us improve future meetings and ensure the service meets your needs.