How Emergency Services, Central Control Provider or other Designated Users access the Master Key in an Emergency

The Scheme Manager will ensure that the Call Monitoring Provider and all appropriate Designated Users have full up to date knowledge of where and how to access the master key. This is an ongoing responsibility and access will only be given to the master key in line with agreed protocols with the Call Monitoring Centre. Any change of location, code, or other details of the key safe that may affect access to the master key must be passed onto all Designated Users within 24 hours.

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