Resident engagement update – have your say!
There’s been lots going on recently across our national resident forums – and we’re excited to share some of the highlights with you.
On 14 April, the Resident Disability Network came together for a lively and important discussion. Mabelle House, our Researcher, shared the findings from the recent Accessibility Survey, while Lucy Nixon, Resident Communications Manager, presented the results of the Resident Communications Survey.
Members gave their views on the findings, using their own lived experiences of disability to help shape priorities before the reports go to the senior leadership teams for Retirement Living and Extra Care. Thank you to those who took part – your insight is making a real difference.
Meanwhile, the Resident Service Charge Network met on 2 April to hear the latest from the Housing 21 Service Charge Project Group. Residents shared suggestions on how we can make service charge updates easier to understand. They highlighted the need for more multimedia options – like podcasts, videos, and soundbites – to help explain things clearly.
Thanks to their feedback, our teams are now exploring new ways to bring this to life.
Did you know?
Housing 21 runs the following national resident networks:
- Retirement Living Forum
- Extra Care Forum
- Service Charge Network
- Resident Disability Network
- LGBTQ+ Network
- Environmental Awareness Group
- Race, Equality and Cultural Heritage Group
These groups meet regularly on Microsoft Teams – and we’re always on the lookout for new members.
If you’d like to get involved, just email engagement@Housing21.org.uk to express your interest.
