Learning and development

We have a dedicated Learning and Development team who design and deliver a wide range of in-house training and development programmes.

View our current vacancies

Our commitment to helping you develop your skills and improve your performance starts from day one with a tailored induction and job development pathway, designed to maximise your skills, knowledge and development opportunities with Housing 21.

The induction journey is tailored to your job role and will include an induction toolkit, workshops, e-learning and observation and reflective practice, all administered through a personalised Learning Management System.  

We are fully committed to the ongoing development of all employees and recognise that upskilling our workforce will help people to perform at their best and deliver an excellent service to our customers, and this is formally recognised through our Investors in People Platinum accreditation.

We recognise that the success of Housing 21 depends upon the people who work for us to turn their potential into reality. Housing 21 deliver effective and exceptional learning opportunities through our extensive range Learning and Development programmes.

Corporate Induction

An online event, where you will meet fellow new starters and gain an interactive insight into our core business, values and aspirations

Housing Management

A structure pathway of learning completed over 24 months, delivered via a variety of methods, with each manager receiving both a mobile tablet and networked computer desktop, all designed to empower and support a devolved delivery model

Care Certificate

Every carer receives full Skill for Care accredited in house training from our operational trainers in all aspects of care delivery and current legislation

Systems training

A complete portfolio of systems support training including a full range of Microsoft Office products and bespoke in house business software for both Care and Housing employees

Leadership and Management Training

Leading to Excellence – Level 3 Management development programme (The Institute of Leadership and Management)

Inspiring Excellence – Level 5 Leadership development programme (The Institute of Leadership and Management)

L5 University Certificate of Professional Development in Management and L7 University Certificate of Professional Development in Leadership - delivered by De Montfort University


We are committed to providing Apprenticeship opportunities for you to develop your knowledge and skills within your existing role or to progress your career.

All Apprenticeships, which can take 12-48 months to complete, include the following:

  • A nationally recognised qualification, e.g. Diploma or Certificate
  • Functional skills Maths & English
  • 20% off the job training
  • Portfolio of evidence
  • Work Based Project

For further information, contact us at apprenticeships@housing21.org.uk

FRED – our dedicated Learning Management system

FRED (Functional Resource for Employee Development) allows you to:

  • View your individual training requirements
  • View your ‘Learning Pathway’
  • Book on to training
  • Complete e-learning

Housing 21 employees: follow this link to log in to FRED

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