Missed the Retirement Living Catch up over Coffee session on 15 November?

Message from Senior Leaders from Retirement Living: 

Thank you to everyone who joined our 'Catch up over Coffee' session last month. This was a great opportunity for us to share key updates with you and answer your questions. If you couldn’t attend, we recorded the session and it is available to watch on YouTube.

We appreciate that not everyone has access to a device they can join the webinars on, so here is a summary of what was discussed.

Resident Satisfaction Survey 
In June, we asked you to give us your feedback on the service we provide by completing our Resident Satisfaction Survey. Overall, 86% of residents were satisfied with living with Housing 21, which is fantastic. We received a lot of positive comments from residents saying they felt safe and secure and were happy with the overall service we provide. However, the results do identify areas that we need to improve, and we will be drawing more detail from the comments to inform what we do next.  

Thank you to those who took part; your feedback will be invaluable in helping us take positive action to make improvements for you where we can. In terms of the next steps, we will be analysing the results and pulling together action plans at scheme level, as well as regional and national levels. We’ll make sure these are shared with you for discussion and input.  

Service Charge Meetings 

We encourage you all to attend the upcoming service charge meetings where we’ll be discussing the charges in more detail and answering your questions. We will also be sharing all the ways we can help you offset those costs through Operation Lightbulb, the Helping Hands Fund, our community and wellbeing fund and more. 

Save the date: Catch up over coffee in 2024  
We plan to hold these sessions every three months and already have next year’s dates in the diary. We will send out the link to join the meeting closer to the time, but in the meantime please save these dates:  

  • Thursday 22 February, 10am  
  • Tuesday 28 May, 2pm 
  • Wednesday 14 August, 3pm 
  • Monday 18 November, 12noon 

Find out more about our 'Catch up over Coffee' sessions.

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