Our response to requests for reasonable adjustments

Each case will be looked at on an individual basis and in the majority of cases we will be able to agree and deliver the required reasonable adjustment with a minimum of delay.

In some cases we may need to consider the situation in more detail to overcome the difficulty a resident is experiencing or seek advice from expert organisations to assist with signposting.

Where information is required in alternative formats, this will be provided in the most timely and cost-effective way.

All resident information leaflets and handbooks should contain an alternative formats statement, preferably in font size 16-20 if the document allows. This can be amended to suit the document but should be similar to this:

If you need any information in a different format, for example large print, Braille, audio file or another language, please contact your scheme manager or email the Communications Team 

How do we decide what is reasonable?

Guidance from the Equality and Human Rights Commission suggests that we need to consider:

  • The effectiveness of the adjustment in preventing or reducing the disadvantage for the person needing additional support
  • The practicality of us making the adjustments
  • The availability of resources – including budget / external assistance
  • Any disruption to the service making the adjustment might cause

Effectiveness – the adjustment needs to fully address the disadvantage it is meant to overcome

Practicality – for example additional time may not always be possible if there are additional deadlines to meet

Resources – this includes not just the cost but also potentially the need for additional staff with specific skills etc.

Regular review - we will regularly review reasonable adjustments made to help us review our services and identify whether we can do more to improve them.

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