Your rights and our performance: Social Housing (Regulation) Act

Residents living in rented properties have been given more protection to ensure they are living in safe, quality homes with reputable landlords following the introduction of the Social Housing (Regulation) Act. 

In July 2023, following a number of national cases which shocked the country, the Government introduced a new law which will hold rogue landlords to account by setting minimal standards that must be met.  

The intention of the act is to create a two-way relationship between residents and landlords, whilst ensuring landlords are providing homes that meet an agreed consumer standard. Those who fail to do so will now be subject to stricter consequences by the Regulator for Social Housing and Housing Ombudsman, including unlimited fines. 

From April 2024, the Regulator of Social Housing will be able to take strict action against landlords who fail to meet the standards which are focused around four key areas: 

  • Safety: Landlords must ensure residents feel safe and protected in their homes  
  • Transparency: Residents must be kept informed on what landlords are doing to resolve their issues 
  • Quality accommodation and services: Landlords must provide homes which meet a minimum standard and fix any damp and/ or mould issues within a strict timeframe 
  • Complaints: Landlords are required to listen to any concerns and address them effectively 
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